October 3, 2022
Chipotle Blocks ‘ Burrito’ Menu Hack After Employees Complain

Chipotle has nixed a “menu hack” that allows customers to get a burrito for $3 after it reportedly received complaints from employees.

The hack, which went viral on TikTok and other social media platforms, revealed that customers can order a single taco with all available free toppings through Chipotle’s online system. By mixing the ingredients with a plain tortilla, customers can make a burrito that will cost more than $3.

Chipotle executives learned of the hack this week and informed store managers that the ability to order a single taco online will be taken down “until further notice,” according to an email obtained by the company. insider,

A company representative later confirmed that customers are “currently unable to order a single taco from our online ordering system.”

Chief Corporate Affairs Officer Laurie Shallow told the outlet, “While we’ve long embraced customization and even released our own hack menus, the current social media trend has resulted in our food, our Bad experience for employees and our customers.” a statement.

The post has reached out to Chipotle for further comment on the situation.

Chipotle
Some workers reportedly said the $3 burrito trend slowed production.
Bloomberg via Getty Images

The insider said she spoke to five Chipotle workers in five states, all of whom described the menu hack as a nuisance that slowed production and wasted too much plastic. A New York-based worker said fulfilling orders for a “$3 burrito” was “annoying and beyond disruptive”.

One Chipotle manager in Ohio lamented the fact that customers “get aggressive when we put proper taco-sized portions in the cup.”

Chipotle
Chipotle blocked the ability to order single tacos online.
Bloomberg via Getty Images

“It was very clear [customers using the hack] were trying to do and it was just annoying to everyone trying to do their job,” said the worker.

Menu hacks are nothing new at Chipotle and other fast food chains as customers try to secure a bargain. Another version of the “hack” instructed customers to order a tortilla with beans and cheese in order to receive a “burrito,” which only cost $2.36.

Chipotle
Chipotle and other fast food chains are grappling with labor shortages.
Bloomberg via Getty Images

Meanwhile, companies in various industries are still in the midst of labor shortages and supply chain issues, which have made operations more difficult than in the past year.

Earlier this week, a viral TikTok featured a customer who had become so impatient waiting for her meal at a Chipotle in Florida that she jumped behind the counter and started working at the cash register.

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