The new D2H box service plan has been listed on the company’s website. To avail this facility, the intending customer has to put his customer ID, VC number and register telephone number etc. on the relevant details website. After filling the details, users will be able to access the page. This new box service plan will provide you free service on your set-top box, which costs Rs 117 (including GST). Through this facility you can also increase the warranty of your existing box and get a new warranty for one year. If you extend a one-year warranty on an existing warranty, a new one-year warranty will begin from the next day after the existing warranty is over.
When you fill in your details, the page will provide information informing you whether your D2H set-top box is in warranty. You will have to pay for this facility separately at other set-top boxes in the house. The operator has mentioned that this service is only for set-top boxes. You will have to pay for any other type of repair. To repair defective STB, you have to pay money initially, but later it will become part of your box service plan.
Under this service plan, D2H states that it will not be responsible for any improper use of the box. Apart from this, no modification of any kind can be done in the box without informing the operator. Also, damage to the box due to water, abnormal voltage fluctuations, rat bites, pets, floods, lightning, earthquakes etc. or reasons other than normal use will not be cured under this service.
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