According to user reports via social media, the impact of this problem has been seen on smartphones running on MIUI 12.05 Global Stable ROM. Affected users are unable to make any kind of change on their behalf, because the phone is rebooting on its own. Some users have also lost their data due to this problem because they had to reset their phone.
@MiIndiaSupport Hi, I’m using redmi k20 pro recently my phone started crashing showing ‘find device closed unexpectedly’ and started rebooting again and again. Forced to reset and lost all the data.
– AK Varma (@ardanikv) November 16, 2020
@IndiaPOCO Hi Poco Team, Recently I bought poco x3 mobile, I got new update called MIUI 12.0.5 stable. After updating it. I’m facing an issue called “Find device closed unexpectedly”. I can’t use my mobile it continuously restarting if open the mobile.@cmanmohan @s_anuj
– suryaneni Venugopal (@SuryaneniV) November 16, 2020
@IndiaPOCO Hi Poco Team, Recently I bought poco x3 mobile, yesterday I got new update called MIUI 12.05 stable. After updating it. I’m facing an issue called “Find phone closed unexpectedly”. I can’t able use my mobile it continuously restarting if open the mobile.Please help me pic.twitter.com/9wDAJh1kpt
– Deepak Kumar (@deepakbuzz) November 13, 2020
This problem is not limited to only limited smartphone models. Several smartphones of Mi, Redmi and Poco are allegedly included in this list such as Mi 10T Pro, Mi 10, Redmi K20 Pro, Redmi Note 9, Redmi Note 7 Pro and Poco X3. Apart from this, this problem is not limited to India only, but some users of Nigeria have also reportedly called this problem Twitter Shared on.
Xiaomi has acknowledged this in a statement to Gadgets 360 and said that the problem was caused by an app update. The company ensured that the update would be introduced this week.
The company says that “this fix may require users to take their device to a service center.” However, it is still unclear whether the users affected by this fix will suffer data loss.
Xiaomi has not even clarified the information about which app is causing this problem. However, some users have speculated that this problem is caused by the Airtel Thanks app.
Airtel’s Global CIO Harmeen Mehta on Saturday Tweet While posting, it was informed that the company is working closely with Xiaomi to present the cause of the problem and its fix. He also mentioned that a small change has been introduced in the Airtel Thanks App to address this problem, so that this problem can be avoided for some time.