August 8, 2022
WhatsApp begins testing in-app support chat on iOS, Android beta versions


WhatsApp is reportedly working on a feature that will allow users to get in touch and receive support within WhatsApp chats. The encrypted messaging service introduced a similar feature to some beta testers on iOS and Android smartphones in March 2021, but was eventually discontinued. WhatsApp beta testers on both platforms are now looking at the option of receiving support from the service via in-app chat, suggesting that the feature may roll out to more users in the future. WhatsApp is also testing new animations for the heart emoji on the latest iOS beta version.

Had the facility to provide in-app support for the users spotty WhatsApp Feature Tracker by WABetaInfo, on version 2.22.3.5 of WhatsApp for Android and version 22.2.72 of WhatsApp for iOS. To contact the meta-owned service by visiting Adjustment , helping out , Contact Now displays a message to beta testers on both platforms saying: “We will reply to you in WhatsApp chat.” WhatsApp contacts users through in-app messaging through their verified account, which carries a green tick mark to prove that the message is indeed from WhatsApp.

whatsapp in app support

The in-app support feature notifies users that WhatsApp will reply in chat.
photo credit: WABetaInfo

Accessing WhatsApp will also send technical and diagnostic information, including the model number and settings on the device on which WhatsApp is installed. The information is used to help diagnose a problem, and users can opt out of sharing these details with the messaging service. According to the feature tracker, this includes your network connection details (4G LTE, 5G or Wi-Fi) as well as your version of WhatsApp and your model number.

Meanwhile, WhatsApp has started testing new animations for the heart emoji on the messaging app, first spotted a month ago by WABetaInfo. Previously, a single red heart emoji was displayed in animated form for both the sender and recipient, but the service is now testing the ability to animate other heart emojis on beta version 22.2.72 of WhatsApp for iOS. At the moment, there is no information on when this feature will come to Android beta testers or when will the animated heart emoji roll out to all users on the WhatsApp stable channel.

WhatsApp is also reportedly working on new notification settings on iOS, which will allow users to manage notification sounds and choose which notifications they want to receive. Similarly, WhatsApp will also show the details of message responses to users in the upcoming version of the app. The instant messaging service is also working on improving its inbuilt drawing tools for images and videos, including new pencil tools. The service is also working on a blurred image tool that may be released at a future date.


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