August 10, 2022
Apple announces self-service repair program for iPhone, Mac to sell spare parts to consumers

Apple on Wednesday said it will begin selling spare parts and tools to the general public to make its repairs on certain iPhone handsets and Mac computers for the first time.

self service repair program This comes after years of pressure from consumer groups resulted in Apple giving more access to repair manuals and genuine parts.

In 2019, Apple launched a program where independent repair shops can purchase its parts, tools, and manuals. Apple said it now has 2,800 independent stores in its program in addition to its 5,000 directly authorized repair providers.

Under the self-service program, Apple customers will be able to buy those parts directly to make their own repairs after reading the manual. Apple said the online store will start with about 200 parts and tools aimed at fixing the most common issues with the display, battery and cameras on the iPhone 12 and 13 models.

The program will eventually expand to Mac computers that use Apple’s M1 chip and later to less common repairs. Customers will be offered the same pricing on parts and equipment as independent repair shops and will be able to return their used parts to Apple after completing the repair to receive a discount.

Apple said the program will begin in the United States early next year and expand to more countries later this year.

© Thomson Reuters 2021

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