October 4, 2022
D2H introduced new service plan for one-year set-top box warranty, priced at Rs.  117

Direct to home (DTH) operator D2H has introduced a new set-top box service plan for its subscribers. This plan will allow users to extend their set-top box warranty or get a new annual one. For D2H set-top box only Rs. serving in. 99 excluding GST. With GST, this amount is Rs. 117 that the user can pay online and avail one year extended warranty for the D2H box. Dish TV introduced a similar service plan for its customers earlier this year.

The new D2H Box service plan is listed on Website, and users are required to enter their Customer ID, VC Number or Registered Telephone Number to avail the service. Once you enter any details, users can access the page. The Box service plan offers ‘free service to your set-top box’, and the service is priced at Rs. 117 (including GST). This extends your existing box warranty or gives you a new warranty for one year. If extending the warranty, the new one year service will commence one day after the end of the existing warranty plan.

Once you enter your details, the page will inform you whether the D2H set-top-box is out of warranty or not. You may have to pay more for multiple set-top-boxes in your home. The operator mentions that this service is only for the set-top box, and will be charged for any other imminent repairs. The defective STBs will have to be repaired initially by paying a fee, and after their repair, will the STBs be eligible to avail the box service plan.

Under this service plan, D2H states that it will not be responsible for improper use of the Box, or if any unauthorized modification is made without the operator’s consent. Also, ‘nuisance caused by any animal including water, abnormal voltage fluctuations, rat bites, monkeys, pets etc., other than an act of God or normal use such as neglect, flood, lightning, earthquake etc. any damages caused by it. Not included in this service plan.

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