Uber has announced that it has launched and expanded its partnership with WhatsApp, which will now allow users in Delhi NCR to book rides through the chatbot on the instant messaging app. Riders will no longer need to download or use the Uber app to book rides and everything will be managed within the WhatsApp chat interface. The facility was first launched as a pilot in Lucknow in December 2021, and is now being offered to a wider audience.
Uber announced That it has officially launched and expanded the WhatsApp to Ride (WA2R) product feature for users in Delhi NCR. Users in one of Uber’s top cities worldwide can now use WhatsApp for user registration, booking rides and receiving travel receipts. For this they do not need to download the Uber app. Users can choose between English and Hindi languages to book a cab on WhatsApp.
According to WhatsApp the Lucknow pilot revealed that “WA2R’s audience is younger than the average Uber app user, of whom about 50 percent are under the age of 25. The fact is that 33 percent of inbound new users during this pilot are under the age of 25.” were acquired, indicating the potential for new user acquisition through this partnership.
how to book uber cab through whatsapp
- A new or existing user who has registered on Uber with just a phone number can book a ride through WhatsApp.
- They can send ‘Hi’ on Whatsapp to +91 7292000002, or click on whatsapp (mobile phones only), or scan the code below.
- Users will be asked to provide pickup and drop off locations.
- Users will also get advance fare information and expected driver arrival time.
- After that they can confirm their ride.
Uber’s official chatbot on WhatsApp is powered by Infobipp and the feature is built on the WhatsApp Business platform. In addition, the Meta-owned platform says that riders will get the same safety features and insurance cover as those who book trips directly through the Uber app. These include the driver’s name, the car’s license plate, the ability to track the driver’s location on the way to the pickup point, and the ability to speak anonymously to the driver using a masked number.
“The WhatsApp chat flow will inform the rider about safety guidelines, including how to reach Uber in an emergency (type help on-trip). If the user selects the ‘Emergency’ option while on the go, they will receive an inbound call from Uber’s customer support team. For 30 minutes after the end of the ride, Uber riders will also have access to a security line number to call if needed. This video explains the WA2R flow when booking an Uber ride,” Uber said.
The ride-hailing platform also said that future product iterations of WA2R will allow existing users of the Uber app to book trips through WhatsApp as well.