October 3, 2022
Vodafone Idea completes migration of Idea postpaid subscribers, brings them under Vodafone Red brand

Vodafone Idea on Wednesday announced that it has completed the migration process for all Idea Nirvana postpaid customers and brought them under the Vodafone Red brand. The change, originally announced back in February, is aimed at providing a unified experience for both Vodafone and Idea postpaid customers in the country. Vodafone Idea started the migration in Mumbai, though it was rolled out in the first phase in May in circles including Gujarat, Bihar, Himachal Pradesh and Haryana. It is considered to be one of the biggest and fastest migration in the telecom space.

As a result of the migration, Vodafone Idea will be able to offer a unified customer experience to both Vodafone and Idea postpaid customers through self-service channels. Existing customers on the Idea Nirvana postpaid plan will no longer need to go through a separate onboarding and service process. Instead, the telco has seamlessly transferred them to Vodafone Red plans. They will also be able to get access to the Red Family subscription and Vodafone Play service.

Vodafone Idea also highlighted that the change from Idea Nirvana to Vodafone Red will help customers get timely notification and alerts for any further usage. Customer service through Vodafone call centers is also said to receive some improvements as call center agents will be able to get a 360-degree view on customer information, interactions and service profiles. This simply means that Vodafone RED customers will be able to access the customer data of all Idea postpaid customers through the latest move.

Vishant Vora, Chief Technology Officer, Vodafone Idea, said in a statement, “The integration of Vodafone and Idea postpaid customers is a major step towards our vision of one company, one network.” “This enables us to provide a superior customer experience to our postpaid users.”

Vodafone Idea said it has already integrated the Idea network in 92 per cent of the districts, taking the integrated circles to 18. In addition, the operator has deployed technologies such as M-MIMO, Hybrid Cloud and OpenRAN to enhance and enhance network capacity. 4G coverage.

Idea is in cellular site started taking The listing of Vodafone Red plans for its postpaid customers is available on the Vodafone site. It is also important to note that both Idea Nirvana and Vodafone Red plans have been offering similar benefits for quite some time now.

Vodafone Idea had earlier this year announced the migration process for Idea postpaid customers, although it was expected in 2018 after the completion of the merger of Vodafone and Idea Cellular, which was announced in March 2017. It came in place in a total of eight circles. May.

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